Frequently Asked Questions
Explore quick answers to common questions about our services, pricing, availability, and how support is tailored to your business. Get clarity on what to expect and how to get started.
What is a Virtual Assistant?
A Virtual Assistant is a skilled professional who remotely provides administrative support to organisations or individuals.
What does a Virtual Assistant do?
A virtual assistant provides remote support to businesses or individuals by handling tasks like managing emails, scheduling appointments, updating CRM systems, creating documents, and even running social media accounts. Their goal is to streamline operations, save time, and help clients stay focused on high-priority work.
How can a Virtual Assistant support my business?
A VA can assist businesses, busy professionals, and households with various administrative, lifestyle, or family-related tasks. By managing time-consuming, everyday responsibilities, they free you up to focus on what you do best.
Is hiring a VA the right move for me?
Hiring a VA eliminates the need for a full-time employee and the associated costs of infrastructure and benefits. VAs offer flexible support tailored to your needs, whether it’s ad-hoc project work or consistent day-to-day assistance.
How much does it cost to hire a Virtual Assistant?
-
Ad-hoc tasks: £36 per hour.
-
Monthly retainer packages: From £24 per hour for ongoing tasks. Visit our Packages page for more details. All prices include VAT.
What’s the difference between ad-hoc hours and the monthly retainer package?
-
Ad-hoc hours are ideal for occasional tasks requiring less than 5 hours of support per month with no upfront costs.
-
Monthly retainers are suited for ongoing tasks (5+ hours/month), offering a discounted hourly rate.
Can I use your services if I don’t have a business and only require lifestyle/personal support?
Yes! We offer both business and personal VA services to manage your lifestyle needs, including:
-
Booking travel, accommodation, and hospitality.
-
Handling bills and finances.
-
Sourcing products or gifts.
-
Organising home or wardrobe items.
-
Managing moves, contractors, and more.
Let us take care of the details while you focus on what matters most!
Do you offer support for start-up businesses?
Absolutely! We can help you establish streamlined processes and systems tailored to your needs, enabling you to focus on growing your business and building client relationships.
How do I arrange a consultation and what are the next steps?
-
Initial Contact: Email or call us to book your free 30 minute consultation on kirsten@maylie.co.uk
-
Consultation call: Free, no-obligation call to discuss your needs and how we can help.
-
Proposal & Agreement: If you're satisfied, I’ll send a proposal, contract, and the first invoice (if choosing a retainer package).
-
Onboarding: Once formalities are complete, you’ll receive a welcome pack and a questionnaire to provide system access and relevant details.